General Information:
Price does not include engraving or lasering. Items that are screen-printed or pad-printed include one color imprint. There will be a set-up charge.

All orders are paid in full at pick-up unless prior arrangements have been made. A 50% deposit is required on all items over $30.00. No deposit is required if a company or school purchase order is used.

Production Time:
Our normal production time is five working days for items made in-house. Items screen-printed, pad-printed, or embroidered require longer. Call for details. Ground shipping can add as much as a week. Allow for that when you schedule.

Rush Service:
Rush service is available for most items. Please call to confirm that we can meet your delivery date. Rush charges range from 10% to 25% of the entire order amount.

We must have a hard copy of all engraving. This can be sent by fax or e-mail. Logos have a one-time charge of $45.00. All artwork is subject to our approval. Camera-ready artwork is required. Business cards, letterheads or photocopies are not suitable. Electronic artwork can be used. We use Corel Draw or Adobe Illustrator on a PC. Please send VECTOR artwork only, in EPS form. Art that is subject to touch-up is charged at $45.00/hour.

Any returns must be approved and issued an authorization number.

Order Cancellation:
For orders that are cancelled after being put into production, you will be billed for the work that has been done up to the time of cancellation.

You don't see what you want:
Just let us know. We can probably get what you are looking for. Our job is to satisfy you.
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